City Auto Body advisor helping a customer after a collision

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I've Been in an Accident! Now What?

We deal with accidents every day, but understand that you don't. Here's exactly what to do.

  1. 01

    Check for injuries and get to safety

    Before anything else, make sure everyone is okay. If it's safe and the vehicles are drivable, move them out of traffic. Call 911 if anyone is hurt.

  2. 02

    Call the police and file a report

    An official report protects you. Wait for the officer, answer honestly, and get the report number before you leave the scene.

  3. 03

    Document everything

    Photograph both vehicles from several angles, the surroundings, license plates and any visible damage. Exchange names, phone numbers, insurance carriers and policy numbers.

  4. 04

    Notify your insurance company

    Report the accident promptly and get your claim number. Stick to the facts — you don't have to speculate about fault.

  5. 05

    Choose your own repair shop

    Your insurer may suggest a shop, but the choice is yours. Call City Auto Body and we'll handle the estimate, the adjuster and the paperwork from there.

  6. 06

    Arrange a rental and let us work

    We'll set you up with a flat-rate rental, keep you updated through the repair and return your vehicle detailed and inspected.

Keep this handy

Save our number in your phone now, before you need it. One call and our team gets the process started for you.

(616) 842-6560

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